No Access!

Here is what I wrote in response to the representative's email on August 21, 2007.
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Hi Damien,

I do not have the password access the account as it was for my cousin. He's no longer residing in the same country as I do and cannot be reached for this information. Perhaps I should just call my credit card company and do a charge back? since this transaction was not authorized at all and I have no way of accessing this cancellation website of your.

Please let me know where to go from here.

Kenneth
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Here he wrote me back again, seemly obsessed with their system and with no sign that he has grasped the entire situation.
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Dear Kenneth Yu, (Cust: (deleted))

Thank you for contacting us.

Your customer id is Cust: (deleted). Please go to http://admin.1and1.com to login to your control panel. If you do not have the password it can be emailed to the address on file from the site under forgot password option.

If you have any further questions do not hesitate to contact us.

Sincerely
Damien C**********

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This was getting all too irritating, I replied to state to them once again that I have NO access to my cousin's email OR his administration page. Finally someone wrote me back with an answer on August 22, 2007.
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Dear Kenneth Yu, (Cust: (deleted))

Unfortunately you will need to follow the cancellation instructions outlined in the previous email.

Alternatively you can send us a fax or letter requesting termination according to our Terms & Conditions (http://order.1and1.com/xml/order/Gtc):

14.3.

You or 1&1 may terminate this Agreement at any time for any reason, with or without cause, upon thirty days' written notice. 1&1 may suspend performance under or terminate this Agreement and cease transmission of data associated with Your Web Site immediately and without notice:

Please send us a fax that contains your Customer ID, Name, Address, Phone number, and say when you want this to cancel and any other further instructions. Please sign the document and write Attention Billing on it. Send the fax to 1-610-560-1507.

You can mail your cancellation request to:

1&1 Internet Inc
701 Lee RD, Suite 300
Chesterbrook, PA 19087

If you have any further questions do not hesitate to contact us.

Sincerely
Jim R*******
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Fax it is, so simple and straight forward. I wonder why it took so many emails to get an answer as simple as this.

Continue o Read: 8/23/2007 --- We Delay, You Pay