I have filed a complaint with Better Business Bureau. There has been zero communication from 1&1 Internet since November 8th, 2007.
-------------------------------------------------------------------
re:Mr. Kenneth Yu and 1 & 1 Internet Inc
Thank you for completing the BBB Complaint Form. Your online complaint has been submitted and we will begin processing it. This process involves contacting the company for a response. When we receive a response we will provide you with a copy. At that time, should you wish to amend or provide additional information relating to the complaint you can do so.
Unless you have heard from us otherwise, please allow 30 days from the date of notification, before inquiring about the status of the complaint. Please know that due to the large volume of complaint activity facilitated by the Bureau, we appreciate your adherence to the 30 day time frame. If the company contacts you directly about your complaint or resolves the matter, please let us know either by email (info@mybbb.org) or by phone (202) 393-8000, so that we can keep the information current and take timely action in processing the complaint.
Thank you for allowing the Better Business Bureau to be of service.
Please keep this email for your records.
----------------------------------------------------------
In the desired outcome section I typed:
1. Termination of all accounts associated with my credit card.
2. Full refund of $5.86 (woohoo?)
3. Compliance of 1&1 to ICANN agreement, where the accounts should've been left to expire.
4. An apology from the head of customer service.
I wonder how far this can go.
Continue to: 11/12/2007 --- Cheating Service Level
Here is my unpleasant and frustrating experience with 1 & 1 Internet Inc.'s website hosting services. 1&1 Internet is responsible for holding my credit card information and taking money from it whenever they see fit without the authorization or notification to the cardholder.
Blog Archive
About Me
Digg
3 comments:
Kenneth,
I am in the process of writing to 1&1 to dispute a charge of $5.99 that apparently is owed by me for a domain registration that I let expire. They tried to take the amount from my credit card but it was declined as my CC had expired. They have sent my account to NCO Financial Services for collection, so that means a $18.95 on top of the $5.99 for the expired domain.
When I called Customer Service to question the charge, I was told that the registration renews automatically. I have since been trying to find out if this is legitimate business practice and under what clause 1&1 Internet is enforcing this policy. I have looked at their General Terms & Conditions and the only clause (2.2.1) pertinent to domain names mentions cancellation in the event of non-payment, and nothing about an auto-renewal. Also, according to ICANN sub-sections 3.7.4 and 3.7.5, it is clear that registrars cannot activate any registered name unless and until it has received satisfactory payment for its registration. Is there something that I am missing?
Your blog has been invaluable (kudos to you for putting it up!) in providing good background on this company's dubious business practices. One little consolation is that it is clear from the plethora of comments folks have left that I am not the only one who has had this kind of experience with this unethical company. Would appreciate any further tips you might have on the best way to deal with 1&1 on this. Thanks.
I have exactly the same problem, what's appening in your side ?
1 & 1 Internet is a horrible company, but some recourse is possible! Not only am I a very disgruntled customer after they lied to me repeatedly after reselling a name I had registered and paid for with them, but I am an investigative journalist. In the last 8 months, I have written more than 30 articles, interviewed more than 200 people who have been blatantly wronged by 1 & 1 Internet, talked to several consumer groups and interested attorneys, and worked with over 60 radio and TV stations on this story. Everyone has been very interested, and the investigation continues. If you have had an issue with the company, you can do the following make a difference, and get your justice:
1.) File a complaint with the Pennsylvania Attorney General’s office at www.pa.gov, or call the investigator Madelaine Dakour directly at (215) 560-6790. They have already received a large number of complaints, and have escalated the investigation, so make sure and contact them.
2.) File a complaint with the Better Business Bureau where they already have a completely Unsatisfactory rating by going to www.bbb.org
3.) File a complaint with the Federal Trade Commission at www.ftc.gov
4.) File a complaint with your state consumer advocacy group through the Attorney General’s office or Secretary of State’s office. Indiana’s is www.indianaconsumer.com
5.) Explore your state’s legislative code and find out where they stand on mandatory arbitration clauses. The Federal Arbitration Act has been shot down by state courts if they find the 1 & 1 contract to be “unconscionable” and without “mutuality” as they offer nothing for the consumer. More and more courts are ruling in favor of consumers, especially with terms and conditions that allow for illegal activity. Breach of contract, fair trade laws, fraud, and consumer laws are the tip of the legal iceberg for 1 & 1.
6.) I’m working with station affiliates of each of the major TV networks, and you can help by contacting your local station through the main sites at www.cbs.com, www.nbc.com, www.abc.com, and www.foxnews.com. Contact the investigative reporter, or simply send a news tip to the newsroom and they will follow up. Chances are, they are already aware of the major problems with the company.
7.) Keep meticulous records!
My lawsuit is pending, and I’ve been inundated with law firms wanting to take on the abysmal business practices, or lack thereof, with 1 & 1. The blatant disregard for the consumers has gotten the attention of the legal community, media, and consumers all across the country and by banding together, we can get some justice. You do not have to succumb to their tactics!
Best wishes,
Kelli J. Jack
President
Lines, Inc. Media
8425 Woodfield Crossing Blvd.
Suite #100
Indianapolis, IN 46240
(317) 469-7529
Post a Comment